Grievance Redressal
We're committed to resolving every concern promptly. If something's not right, here's how to reach us and what to expect at each step.
Level 1
Customer Support
First point of contact for any query or issue
Monday to Friday, 9:30 AM – 6:30 PM
Level 2
Central Helpdesk
Escalation if Level 1 didn't resolve your issue
Monday to Friday, 9:30 AM – 6:30 PM
Level 3
Grievance Redressal Officer
Nodal officer for unresolved complaints
Monday to Friday, 9:30 AM – 6:30 PM
Centura Square, Unit 113 1st Floor Plot No B-44 & B-44A. Road No 27, Wagle Estate, MIDC, Thane (W)
400 604
How to File a Complaint
To help us resolve your complaint faster, please have the following ready when you reach out:
Required Information
- Full name as registered on your account
- Registered mobile number
- Loan ID or application number (if applicable)
- Complete address and email ID
- Clear description of the issue
- Supporting documents (if any)
Contact Channels
- Email: written complaints reviewed during business hours
- Postal mail: for formal written submissions
- In-person: visit our office during working hours
Need Immediate Assistance?
Our support team is available during business hours to help with any questions.
Email Us
Support Hours
Monday – Friday, 9:30 AM – 6:30 PM
Important Notice
All complaints will be acknowledged and worked on within 30 days from the date of receipt, subject to complete information being provided. We aim to resolve every case as quickly as possible.